Concerns and Complaints Policy and Procedure

As an organization, we are committed to meeting the needs of the communities we serve through our programs and services. We recognize that from time to time our stakeholders may raise complaints, and we are committed to addressing these complaints fairly, consistently, and in a timely manner.

Should a complaint arise, please first discuss it with the staff member immediately involved by phone or email. The staff member and, if necessary, their supervisor will do everything they can to resolve the complaint. If the complaint is not resolved, a formal complaint outlining the details of the incident may be sent in writing to information@evangelhall.ca and we will investigate and respond to the complaint within 30 days.